startup error in windows 10

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startup error in windows 10

d_koticha
I Installed Dr Geo and used it few times before November 2018.
after updating windows 10 in January 2019 the app doesn't display drawing area. it loads but shows a red screen with some code and a cross. screen shot is attached.


error.jpg
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Re: startup error in windows 10

Hilaire Fernandes
Administrator
Le 28/01/2019 à 07:53, d_koticha [via Dr. Geo Forum] a écrit :
I Installed Dr Geo and used it few times before November 2018.
after updating windows 10 in January 2019 the app doesn't display drawing area. it loads but shows a red screen with some code and a cross. screen shot is attached.

Hi,

Thanks to report the issue. I will investigate and I will to you.

Hilaire

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Re: startup error in windows 10

Hilaire Fernandes
Administrator
In reply to this post by d_koticha
Le 28/01/2019 à 07:53, d_koticha [via Dr. Geo Forum] a écrit :
I Installed Dr Geo and used it few times before November 2018.
after updating windows 10 in January 2019 the app doesn't display drawing area. it loads but shows a red screen with some code and a cross. screen shot is attached.


By the way, can you check in the DrGeo.app folder (and subfolder) if there is any PharoDebug.log file and post it if so.

Thanks

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Re: startup error in windows 10

d_koticha
thanks for your quick responce.
file pharodebug is attached.
i re downloaded the app into another folder and tried to load but the same problem is there.
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Re: startup error in windows 10

d_koticha
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Re: startup error in windows 10

Hilaire Fernandes
Administrator
In reply to this post by d_koticha
Le 29/01/2019 à 05:21, d_koticha [via Dr. Geo Forum] a écrit :
thanks for your quick responce.
file pharodebug is attached.
Hi,

Thanks that's perfect. We are looking at the issue with the Pharo team.

It was asked about some specific information of your system upgrade and video, to analyze what changed:

i re downloaded the app into another folder and tried to load but the same problem is there.

Likely there is something wrong between the Windows virtual machine shipped with DrGeo and your updated Windows host. So it will likely need an updated DrGeo but we still need to know what went wrong.

Hilaire

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Re: startup error in windows 10

d_koticha
hello, do you want me to send you something more?
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Re: startup error in windows 10

Hilaire Fernandes
Administrator
Le 01/02/2019 à 13:43, d_koticha [via Dr. Geo Forum] a écrit :
hello, do you want me to send you something more?

Yes, this

http://forum.drgeo.eu/startup-error-in-windows-10-tp4025532p4025538.html

Thanks

Hilaire

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Re: startup error in windows 10

Hilaire Fernandes
Administrator
In reply to this post by d_koticha
Le 29/01/2019 à 05:21, d_koticha [via Dr. Geo Forum] a écrit :
thanks for your quick responce.
file pharodebug is attached.
i re downloaded the app into another folder and tried to load but the same problem is there.

Hi,

Please try this DrGeo version[1], its comes with a newer virtual machine for Windows.

Hopefully the problem may be gone.

[1] https://www.dropbox.com/s/rdy3ck9fih20u3i/DrGeo.app-19.02a.zip?dl=0

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Re: startup error in windows 10

d_koticha
Yes thanks a lot. its working now.